Westminster Abbey - FAQ

What precautions has Westminster Abbey taken to create a safe environment for visitors and staff? (a) We have introduced timed capacity controlled ticketing. (b) Our staff are fully briefed on our risk assessment and COVID-19 Secure guidelines. (c) We have introduced enhanced cleaning measures throughout the Abbey. (d) Sanitiser gel is offered throughout the Abbey. (e) We have introduced cashless transactions. (f) COVID-19 Secure signage and information is clearly displayed at entry points and along the visitor route. (g) We have closed some areas of the Abbey for visiting such as side chapels due to limited space.

Westminster Abbey receives no funding from the Crown, the Church, the State or the National Lottery. We never charge for people who wish to worship and rely almost entirely on paying visitors to meet the day-to-day running costs of maintaining this iconic world-renowned church.

Some areas of the Abbey are inaccessible to wheelchair users. As such, entry is permitted free of charge for wheelchair users. These tickets can be booked by contacting our ticket office at [email protected]

Please use the North door entry point (on the North Green). This is marked on the map printed on your ticket.

The Queen’s Diamond Jubilee Galleries are currently closed due to social distancing requirements. We hope to reopen them as soon as we can. Please look at the main Abbey website and social media channels for updates on reopening. (then link to main FAQ’s page).

Tickets are strictly capacity managed and once booked for a selected date they cannot be changed or refunded.

Please print your tickets or bring it on your mobile device. This is your entry ticket. Please take it to the Abbey on the day and time you have selected. Our staff will scan your ticket and allow you entry to the Abbey.

There is no fast track entry in operation at Westminster Abbey at this time. All ticket holders will need to join the queue in the order they arrive in order to maintain social distancing. Only tickets bought from the Abbey online will be accepted and only at the date and time specified on the ticket. No other tickets will be accepted.

The multimedia guide is available to purchase at the Abbey for £5 per device. Each device is deep cleaned after every use and you are able to use your own headphones as long as they fit the universal jack of the device. Alternatively, you can download the App from the Abbey website for free in advance of your visit. Here is the link to our multimedia guide page: https://www.westminster-abbey.org/visit-us/plan-your-visit/multimedia-guide#i17312

Our Guided Tours led by Vergers are not currently available as we seek to prevent groups forming within the Abbey. Please look at the main Abbey website and social media channels for updates on when they will restart.

The Shrine of Edward the Confessor is not currently open for visiting.

Check your junk mail and deleted items. Contact us at [email protected]

As the ticket capacity of Westminster Abbey has been reduced and we are only selling tickets online, we anticipate your queuing time will be under 30mins. We expect to be able to get everyone who has tickets for a particular timeslot into the Abbey within that time whilst adhering to social distancing at all times.

All Abbey tickets are single entry timed tickets and re-entry is not permitted.

All books and souvenirs must be collected upon arrival at ticket desks in the Abbey. Please ensure you have your tickets available to be scanned. Items cannot be collected from the shop.

There are no luggage facilities at Westminster Abbey. Excess Baggage Company offers left luggage facilities at Charing Cross and Victoria rail stations, both within walking distance of the Abbey.