Westminster Abbey - FAQ

Westminster Abbey receives no funding from the Crown, the Church, the State or the National Lottery. We never charge for people who wish to worship and rely almost entirely on paying visitors to meet the day-to-day running costs of maintaining this iconic world-renowned church.

Some areas of the Abbey are inaccessible to wheelchair users. As such, entry is permitted free of charge for wheelchair users. The Queen’s Diamond Jubilee Galleries are wheelchair accessible and a charge applies for entry.

Please use the North door entry point (on the North Green). This is marked on the map printed on your ticket.

The Galleries are a medieval space where the room is limited so admission is by timed ticket (adults £5.00, children under 17 free), which is bought in combination with an Abbey entry ticket. Monday-Friday: 10.00am-3.00pm. Saturday: 9.30am-2.30pm (May-Aug), 9.30am-12.30pm (Sep-Apr). Sunday: Galleries closed, Abbey open for services. The Galleries close for visiting one hour after the published entry closure time.

Tickets are booked for a selected date and cannot be changed or refunded once booked.

Please print your tickets or bring it on your mobile device. This is your entry ticket. Please take it to the Abbey on the day you have selected. Our staff will scan your ticket and allow you entry to the Abbey.

We offer a dedicated fast track entry for pre-booked online tickets bought via the Abbey ticketing site only; with the exception of pre-booked Wednesday Lates tickets.

we offer a multimedia tour of the Abbey in 14 languages plus a British Sign Language version (signed and subtitled). The full tour lasts one hour and the highlights version lasts 30 minutes. We also offer a family tour, suitable for visitors aged 6-12 years.

This English only tour usually lasts for one hour and 30 minutes. These tours are led by our Vergers and run as follows: April to September - Monday-Friday: 10.00am, 10.30am, 11.00am, 2.00pm, 2.30pm, Saturdays: 10.00am, 10.30am, 11.00am. And October to March, Monday-Friday: 10.30am, 11.00am, 2.00pm, 2.30pm, Saturday: 10.30am, 11.00am. For all tour times please sign up for an available tour by visiting the Information Desk when you arrive. The cost is £5.00 per person in addition to the standard entry fee.

The Shrine is only fully visible as part of a Guided Tour.

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During our busy summer season (April-October) we will usually offer a dedicated entry for our own pre-booked online tickets – queues may still be lengthy depending on customer demand and security checks. During summer we recommend that visitors arrive at least 30 minutes before the published closure time. During November-March one queue exists although wait time is often less than 15 minutes during this period.

Once you have had your e-ticket scanned and been issued with an Abbey entry ticket you are free to enter and leave as many times as you like with that day (subject to usual opening times). Re-entry to the Abbey is via the North Door (on the North Green). Please note this does not apply to Queen’s Diamond Jubilee Galleries tickets – these are single entry timed tickets and re-entry is not permitted.

All books and souvenirs must be collected upon arrival at ticket desks in the Abbey. Please ensure you have your tickets available to be scanned. Items cannot be collected from the shop.

The Abbey has nowhere to store bulky luggage. Left luggage facilities are available in Charing Cross and Victoria rail stations.