Terms & Conditions

Your Westminster Abbey online ticket and Galleries ticket

Online tickets are valid only for the date and time specified. Each contains a unique barcode. Once scanned the online ticket has been redeemed and cannot be re-used (however multiple entry on the same ticketed day may be permitted on an Abbey online ticket). Galleries tickets are single entry only as capacity is strictly controlled.

Online tickets cannot be resold, exchanged or refunded. Also, online tickets cannot be used in conjunction with any type of discount ticket or offer.

It is the responsibility of the ticket holder to ensure they arrive at the Abbey in good time, allowing for queuing time, particularly in high season. Westminster Abbey does not guarantee entry with online tickets when not redeemed before the last hour of the advertised opening hours for that day.

In the event that this ticket cannot be redeemed due to an unadvertised or short-notice closure, Westminster Abbey reserves the right to extend the validity of the ticket for up to 6 months.

Online tickets that have been amended, copied or defaced in any way will not be accepted.


Entry to the Abbey

You must bring a print out of your online ticket(s) with you to gain entry. If you are unable to print your ticket(s) we can accept copies on a mobile device providing the bar code is clear.

Entry is via the North door entry point only. Please present your online ticket to the staff on the desk where it will be scanned. Galleries tickets will be scanned separately on entry to the Galleries (in Poets’ Corner). Visitors who have purchased a guide book(s) (including Galleries guide book) with their online ticket(s) can also collect these on entry.

Security searches operate at entry points. Westminster Abbey retains the right to refuse entry on the grounds of safety and security at any time.

All ticket holders must comply with all relevant statutes in law, safety announcements and regulations whilst attending Westminster Abbey.

We shall have the right to refuse admission or to eject you and any other ticket holder from Westminster Abbey if, in our reasonable opinion, admission might be a risk to the safety of others and/or affect the enjoyment of Westminster Abbey by others.


Visitors to the Abbey are reminded of the following conditions of entry:


  • Photography is not permitted within the Abbey itself.


  • Smoking is not permitted throughout the Abbey.


  • Pets or animals are not allowed except for guide, assistance and/or hearing dogs.


  • The consumption of food or drink, including chewing gum, is not permitted in the Abbey, except in designated refreshment areas.


  • Offensive weapons are not permitted and those found to be carrying them will be refused entry.


  • Any attempt to access any area of Westminster Abbey not designated for visitors is strictly prohibited.


  • Unnecessary noise (whether from mobile phone or personal stereos or otherwise) or behaviour likely to annoy or offend other visitors or intimidate Westminster Abbey staff, volunteers or visitors is not permitted.


  • The use of illegal drugs and/or consumption of alcohol is not permitted.


  • Children under 15 must be accompanied by an adult aged 18 years or over.


By purchasing tickets from Westminster Abbey you understand that you will receive one purchase confirmation email from SagePay and one from Westminster Abbey with an attachment containing your tickets.


  • one pre visit containing information about your visit including things you can do and see whilst visiting.


  • one post visit giving you the opportunity to stay in touch.


You will not receive any further email from us unless you opt in to our mailing list.


Tickets are non-changeable and non-refundable once purchased. We are under no obligation to issue refunds where an online ticket has been cancelled by you.

In rare circumstances beyond our control, we reserve the right to cancel an online ticket but we will endeavour to notify you as soon as we become aware that this is necessary. Should we have to cancel your online ticket we will offer to extend the validity to allow a visit on another date or refund the purchase in full to the credit/debit card used at the time of purchase.