FAQ

Westminster Abbey receives no funding from the Crown, the Church, the State or the National Lottery. We never charge for people who wish to worship and rely almost entirely on paying visitors to meet the day-to-day running costs of maintaining this iconic world-renowned church.

Some areas of the Abbey are inaccessible to wheelchair users. As such, entry is permitted free of charge for wheelchair users. These tickets are available on the arrival at the Abbey.

Please use the North door entry point (on the North Green). This is marked on the map shown on your ticket.

Tickets are strictly capacity managed and once booked for a selected date they cannot be changed or refunded.

Please print your tickets or bring it on your mobile device. This is your entry ticket. Please take it to the Abbey on the day and time you have selected. Our staff will scan your ticket and allow you entry to the Abbey.

Yes. When you arrive at the Abbey, please speak to a member of staff and they will direct you. Please arrive at the Abbey in time for your time slot selected when purchasing your online ticket. During very busy periods, the entry gate to the North Green will close earlier than the published closure time, to clear queues on the North Green.

Yes. The Verger tours run daily – tickets can only be purchased upon your arrival to the Abbey. The Hidden Highlights tour can be purchased at the same time as booking your online ticket.

The Shrine is only available during Shrine prayers at 11am and 3pm. You can also see the Shrine if you join a Verger tour.

Check your junk mail and deleted items. Contact us at tickets@westminster-abbey.org if you have not received your tickets.

This is dependent on when you visit the Abbey. Our peak visiting months are May-Aug, Easter, Christmas & New Year. Wait times for entry (except for Abbey online tickets) can exceed one hour. Our peak visiting times are 0930-1200 and we are generally less busy in the afternoon.

All Abbey tickets are single entry timed tickets and re-entry is not permitted.

All books and souvenirs must be collected upon arrival at ticket desks in the Abbey. Please ensure you have your tickets available to be scanned. Items cannot be collected from the shop.

There are no luggage facilities at Westminster Abbey. Excess Baggage Company offers left luggage facilities at Charing Cross and Victoria rail stations, both within walking distance of the Abbey.